Refund policy

• We do not offer refunds or returns for completed custom units or items purchased through out online shop. In order to ensure client satisfaction, you'll be sent digital photographs of the completed custom unit. At that time, you may request adjustments to the piece in keeping with the intended and desired outcome of the project. Significant changes not part of the scope of the original project could result in additional cost or work time.
• In order to cancel your custom unit, you must inform us before ANY WORK has begun on your project. If no work has been done and hair hasn't been ordered, you'll receive a full refund. We can not cancel your order once work has begun or hair has already been ordered.
• If we are not able to complete your custom unit as scheduled because you sent inaccurate measurements, we will attempt to reschedule your unit one time. After that, your order may be cancelled. No refund of any funds paid will be given if we are unable to customize your unit because of inaccurate measurements.